Sheryl Germany
111 lucia lane
scotts valley CA 95066 US
email: sheryl_germany@hotmail.com
Reservation Number
171562
Room Number
517
Arrival Date
Friday, February 12, 2010
Departure Date
Saturday, February 13, 2010
Room Number:
518?
Front Desk and Guest Services:
Topic:Check In Rating:Excel Score:10
Topic:Check Out Rating:Excel Score:10
Topic:Staff Politeness Rating:Excel Score:10
Topic:Staff Efficiency Rating:Excel Score:10
Score:10.00
Guest Rooms:
Topic:Furnishings Rating:Excel Score:10
Topic:Condition Rating:Excel Score:10
Topic:Cleanliness Rating:Excel Score:10
Topic:Housekeeping Services Rating:Excel Score:10
Score:10.00
Restaurant and Beverage: Bentley’s Grill
Topic:Restaurant Service Rating:Excel Score:10
Topic:Room Service Rating:No Opinion Score:N/A
Topic:Food Quality Rating:Excel Score:10
Topic:Beverage Quality Rating:Excel Score:10
Score:10.00
Salem Conference Center:
Topic:Quality & Friendliness of Guest Services Rating:No Opinion Score:0
Topic:Quality of Food Rating:No Opinion Score:0
Topic:Cleanliness & Comfort of Facility Rating:No Opinion Score:0
Score:0.00
Hotel Amenities:
Topic:Indoor Pool Rating:No Opinion Score:N/A
Topic:Fitness Center and Spa Rating:No Opinion Score:N/A
Topic:24-Hour Business Center Rating:No Opinion Score:N/A
Topic:Complimentary Continental Breakfast Rating:Excel Score:10
Score:10.00
Additional Comments:
All that a hotel should be! Clean, comfortable and quiet. I wish I could have stayed longer. Bentleys even made me feel comfortable while dining alone. I look forward to future stays.
We appreciate all of the comments and feedback submitted by our guests, and would like to request
permission to use your feedback for guest testimonials.
Yes
Total Survey Score
8.00
List: The Grand Hotel in Salem
Raejean Spencer
802 ryan ave
sumner 98390 US
email: rs.spencer@comcast.net
Room Number:
53something
Front Desk and Guest Services:
Topic:Check In Rating:Excel Score:10
Topic:Check Out Rating:Excel Score:10
Topic:Staff Politeness Rating:Excel Score:10
Topic:Staff Efficiency Rating:Excel Score:10
Score:10.00
Guest Rooms:
Topic:Furnishings Rating:Excel Score:10
Topic:Condition Rating:Excel Score:10
Topic:Cleanliness Rating:Excel Score:10
Topic:Housekeeping Services Rating:Excel Score:10
Score:10.00
Restaurant and Beverage: Bentley’s Grill
Topic:Restaurant Service Rating:Excel Score:10
Topic:Room Service Rating:Excel Score:10
Topic:Food Quality Rating:Excel Score:10
Topic:Beverage Quality Rating:Excel Score:10
Score:10.00
Company/Group/Conference Name:
Nellie Edge Writing/Reading Workshop
Salem Conference Center:
Topic:Quality & Friendliness of Guest Services Rating:Excel Score:0
Topic:Quality of Food Rating:Excel Score:0
Topic:Cleanliness & Comfort of Facility Rating:Excel Score:0
Score:0.00
Salem Conference Center Overall Comments:
It was my first visit to Salem and I have to say you a a wonderful hotel. The staff greeted us with smiles and made our stay delightful. Bentley’s served us a delicious lunch and dinner and again the staff was friendly and accommodating. Thank you for a great Salem experience!
Hotel Amenities:
Topic:Indoor Pool Rating:No Opinion Score:N/A
Topic:Fitness Center and Spa Rating:No Opinion Score:N/A
Topic:24-Hour Business Center Rating:No Opinion Score:N/A
Topic:Complimentary Continental Breakfast Rating:Excel Score:10
Score:10.00
We appreciate all of the comments and feedback submitted by our guests, and would like to request
permission to use your feedback for guest testimonials.
Yes
Total Survey Score
8.00
List: The Grand Hotel in Salem
Nancy & Dick Ross
57 ridgecliff drive
Richland
richland WA 99352 US
phone: 5095541201
email: rossfrc@yahoo.com
Reservation Number
173678
Room Number
528
Arrival Date
Friday, February 12, 2010
Departure Date
Sunday, February 14, 2010
Room Number:
528
Front Desk and Guest Services:
Topic:Check In Rating:Excel Score:10
Topic:Check Out Rating:Excel Score:10
Topic:Staff Politeness Rating:Good Score:7
Topic:Staff Efficiency Rating:Good Score:7
Score:8.50
Guest Rooms:
Topic:Furnishings Rating:Good Score:7
Topic:Condition Rating:Good Score:7
Topic:Cleanliness Rating:Excel Score:10
Topic:Housekeeping Services Rating:Excel Score:10
Score:8.50
Restaurant and Beverage: Bentley’s Grill
Topic:Restaurant Service Rating:No Opinion Score:N/A
Topic:Room Service Rating:No Opinion Score:N/A
Topic:Food Quality Rating:No Opinion Score:N/A
Topic:Beverage Quality Rating:No Opinion Score:N/A
Salem Conference Center:
Topic:Quality & Friendliness of Guest Services Rating:No Opinion Score:0
Topic:Quality of Food Rating:No Opinion Score:0
Topic:Cleanliness & Comfort of Facility Rating:No Opinion Score:0
Score:0.00
Hotel Amenities:
Topic:Indoor Pool Rating:Excel Score:10
Topic:Fitness Center and Spa Rating:No Opinion Score:N/A
Topic:24-Hour Business Center Rating:No Opinion Score:N/A
Topic:Complimentary Continental Breakfast Rating:Excel Score:10
Score:10.00
Additional Comments:
We loved the hotel, it was in a great location and fit our needs wonderfully. The bed was comfortable and the room was a ncie size. We will plan on staying there again when visiting family.
We appreciate all of the comments and feedback submitted by our guests, and would like to request
permission to use your feedback for guest testimonials.
Yes
Total Survey Score
6.75
We aim to please our guests. This is the most important thing to us- and we always want to hear about your experience! Here are some of the comments we have received in the past few weeks- and we are so proud of our staff and the outstanding service they provide- we felt the need to share it with the world!
From Sheryl in California
All that a hotel should be! Clean, comfortable and quiet. I wish I could have stayed longer. Bentleys even made me feel comfortable while dining alone. I look forward to future stays.
From Raejean- Here for a Business Conference last month
It was my first visit to Salem and I have to say you have a wonderful hotel. The staff greeted us with smiles and made our stay delightful. Bentley’s served us a delicious lunch and dinner and again the staff was friendly and accommodating. Thank you for a great Salem experience!
Nancy & Dick in Washington State
We loved the hotel, it was in a great location and fit our needs wonderfully. The bed was comfortable and the room was a nice size. We will plan on staying there again when visiting family.
We appreciate all of the comments and feedback submitted by our guests, and hope that you will feel free to share your comments with us on our Facebook Page, Twitter or any of the other travel community review sites that we have posted in the side bar
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