We aim to please our guests.  This is the most important thing to us- and we always want to hear about your experience! Here are some of the comments we have received in the past few weeks- and we are so proud of our staff and the outstanding service they provide- we felt the need to share it with the world!

From Sheryl in California

All that a hotel should be! Clean, comfortable and quiet. I wish I could have stayed longer. Bentleys even made me feel comfortable while dining alone. I look forward to future stays.

From Raejean- Here for a Business Conference last month

It was my first visit to Salem and I have to say you a a wonderful hotel. The staff greeted us with smiles and made our stay delightful. Bentley’s served us a delicious lunch and dinner and again the staff was friendly and accommodating. Thank you for a great Salem experience!

Nancy & Dick  in Washington State

We loved the hotel, it was in a great location and fit our needs wonderfully. The bed was comfortable and the room was a nice size. We will plan on staying there again when visiting family.

We appreciate all of the comments and feedback submitted by our guests, and hope that you will feel free to share your comments with us on our Facebook Page, Twitter or any of the other travel community review sites that we have posted in the side bar

Many of you may have already noticed we have a new logo and a new name.  As of January 1, 2010, the Phoenix Grand Hotel, Downtown Salem, Oregon has changed its name to The Grand Hotel in Salem.

With the opening of our second property,  The Grand Hotel at Bridgeport, we made the decision to brand all of our hotels with the same name that best reflects the quality of our product and the level of service we provide.  We are excited for this new name and look forward to serving the community as The Grand Hotel.

We want to assure you we have the same ownership, same great staff, same exceptional service, same “Grand” accommodations.   Hope you will join the new Grand Hotel in Salem Facebook page!