Pardon us for bragging, but we are so proud of our staff and the work they do.  Our goal is to work together as a team to provide downtown Salem, Oregon visitors the very best accommodations possible by pledging to give our best customer service to each guest.  One of our methods to maintaining good customer service is listening to our guests and responding by making every reasonable improvement possible.  Your feedback is very important to us and we invite you to please share your thoughts on your stay with us…here is a sample of recent comments.  You can also read more reviews and leave your own in social networking sites like Trip Advisor.  As you can imagine, we were thrilled to receive this positive feedback- and wanted to brag a little (if you don’t mind):

From Cathy, last month!

We had a very nice stay at the Phoenix Grand Hotel. It was my second stay and I looked forward to staying at your beautiful hotel. It is my first choice of places to stay in Salem. I was very appreciative to find, after a long and tiring day of traveling through stormy weather and heavy traffic, that the manager upgraded us to suite for our stay. It was a wonderful treat. Also, I appreciated the mini-store off the lobby, the underground parking, the nice wine selection, and delicious breakfast. Next time I will look forward to trying Bentley’s for a meal. Thanks again for the lovely accommodations. By the way, I was in Salem with my daughter who was attending a campus day at Willamette University.

Indoor Pool  Rating:Excel  Score:10
Fitness Center and Spa  Rating:Good  Score:7
Complimentary Continental Breakfast  Rating:Excel  Score:10
Check In  Rating:Excel  Score:10
Check Out  Rating:Excel  Score:10
Staff Politeness  Rating:Excel  Score:10
Staff Efficiency  Rating:Excel  Score:10
Furnishings  Rating:Excel  Score:10
Condition  Rating:Excel  Score:10
Cleanliness  Rating:Excel  Score:10
Housekeeping Services  Rating:Excel  Score:10

Here is another review from Elizabeth who stayed with us recently:

I stayed as a casual guest (non-business) for one night. Totally impressed with the friendliness of the staff as well as the amenties of the hotel. If I am ever in the area again, you are my #1 choice for hotel. And I am recommending to everyone I know. Thanks for the excellent experience! Dave in your restaurant on Friday night was exceptional.

Front Desk and Guest Services:

Check In  Rating:Excel  Score:10
Check Out  Rating:Excel  Score:10
Staff Politeness  Rating:Excel  Score:10
Staff Efficiency  Rating:Excel  Score:10
Furnishings  Rating:Excel  Score:10
Condition  Rating:Excel  Score:10
Cleanliness  Rating:Excel  Score:10
Housekeeping Services  Rating:Excel  Score:10

Restaurant and Beverage: Bentley’s Grill
Restaurant Service  Rating:Excel  Score:10
Beverage Quality  Rating:Excel  Score:10
Food Quality  Rating:Excel  Score:10
Complimentary Continental Breakfast  Rating:Excel  Score:10