Posts Tagged ‘feedback’

Something to Brag About-Recent Guest Reviews at The Grand Hotel Salem!

Tuesday, December 22nd, 2009

Pardon us for bragging, but we are so proud of our staff and the work they do.  Our goal is to work together as a team to provide downtown Salem, Oregon visitors the very best accommodations possible by pledging to give our best customer service to each guest.  One of our methods to maintaining good customer service is listening to our guests and responding by making every reasonable improvement possible.  Your feedback is very important to us and we invite you to please share your thoughts on your stay with us…here is a sample of recent comments.  You can also read more reviews and leave your own in social networking sites like Trip Advisor.  As you can imagine, we were thrilled to receive this positive feedback- and wanted to brag a little (if you don’t mind):

From Cathy, last month!

We had a very nice stay at the Phoenix Grand Hotel. It was my second stay and I looked forward to staying at your beautiful hotel. It is my first choice of places to stay in Salem. I was very appreciative to find, after a long and tiring day of traveling through stormy weather and heavy traffic, that the manager upgraded us to suite for our stay. It was a wonderful treat. Also, I appreciated the mini-store off the lobby, the underground parking, the nice wine selection, and delicious breakfast. Next time I will look forward to trying Bentley’s for a meal. Thanks again for the lovely accommodations. By the way, I was in Salem with my daughter who was attending a campus day at Willamette University.

Indoor Pool  Rating:Excel  Score:10
Fitness Center and Spa  Rating:Good  Score:7
Complimentary Continental Breakfast  Rating:Excel  Score:10
Check In  Rating:Excel  Score:10
Check Out  Rating:Excel  Score:10
Staff Politeness  Rating:Excel  Score:10
Staff Efficiency  Rating:Excel  Score:10
Furnishings  Rating:Excel  Score:10
Condition  Rating:Excel  Score:10
Cleanliness  Rating:Excel  Score:10
Housekeeping Services  Rating:Excel  Score:10

Here is another review from Elizabeth who stayed with us recently:

I stayed as a casual guest (non-business) for one night. Totally impressed with the friendliness of the staff as well as the amenties of the hotel. If I am ever in the area again, you are my #1 choice for hotel. And I am recommending to everyone I know. Thanks for the excellent experience! Dave in your restaurant on Friday night was exceptional. :-)

Front Desk and Guest Services:

Check In  Rating:Excel  Score:10
Check Out  Rating:Excel  Score:10
Staff Politeness  Rating:Excel  Score:10
Staff Efficiency  Rating:Excel  Score:10
Furnishings  Rating:Excel  Score:10
Condition  Rating:Excel  Score:10
Cleanliness  Rating:Excel  Score:10
Housekeeping Services  Rating:Excel  Score:10

Restaurant and Beverage: Bentley’s Grill
Restaurant Service  Rating:Excel  Score:10
Beverage Quality  Rating:Excel  Score:10
Food Quality  Rating:Excel  Score:10
Complimentary Continental Breakfast  Rating:Excel  Score:10

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Guest Feedback Options Are Available In Numerous Places

Tuesday, July 28th, 2009

I am sincere when I write that the staff at The Phoenix Grand Hotel and Bentley’s Grill does everything we can to ensure our guests have a delightful experience when they come to us.   We often ask our guests for their thoughts and feedback as they check out and through other methods of communication.

And now, with the rise of Web 2.0 applications like Twitter, Facebook and online travel communities; there are so many new ways our guests can share their experience with us and with others.  These communites allow for anyone to be a travel writer or a member of the media. There are many bridges of communications that are open- and we want our guests to use them!

Social media gives consumers more power and a larger platform to discuss what they like or dislike about companies and their products and services. We embrace this new age of social media reporting and invite our guests to be a part of this consumer reporting.

Have you been to the Grand recently?  How was your stay?  What did you enjoy the most?  What can we do to make your experience better in the future?

These are questions we ask our guests- and hope they relay this information to us.  If you enjoyed your experience; we hope you feel compelled to share this in our online community on Facebook and Twitter.  Better yet, share your experience and knowledge and tips with other travelers in consumer networks such as Real Travel, Trip Advisor, etc etc (see our sidebar for all review options).  Giving our guests a voice and a platform to share their experience is good for everyone.  We want to hear your feedback so we can provide the very best accomodations in Salem.  Please be a part of the movement and let us hear from you.

We recently recieved this review from a happy guest and wanted to share (of course!)

Ron Wills, a guest from Washington state, recently emailed us his feedback and gave us a perfect 10 for his experience with our staff,  accomodations, and hotel amenities.  He went on to say: “Your facility is the finest in the Salem area and one of the best we have stayed in. Thank you for an enjoyable stay.”  Thank you Ron for your feedback and we look forward to the next time we see you!

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Posted in Industry News, Phoenix Grand Hotel | 3 Comments »