I am sincere when I write that the staff at The Phoenix Grand Hotel and Bentley’s Grill does everything we can to ensure our guests have a delightful experience when they come to us.   We often ask our guests for their thoughts and feedback as they check out and through other methods of communication.

And now, with the rise of Web 2.0 applications like Twitter, Facebook and online travel communities; there are so many new ways our guests can share their experience with us and with others.  These communites allow for anyone to be a travel writer or a member of the media. There are many bridges of communications that are open- and we want our guests to use them!

Social media gives consumers more power and a larger platform to discuss what they like or dislike about companies and their products and services. We embrace this new age of social media reporting and invite our guests to be a part of this consumer reporting.

Have you been to the Grand recently?  How was your stay?  What did you enjoy the most?  What can we do to make your experience better in the future?

These are questions we ask our guests- and hope they relay this information to us.  If you enjoyed your experience; we hope you feel compelled to share this in our online community on Facebook and Twitter.  Better yet, share your experience and knowledge and tips with other travelers in consumer networks such as Real Travel, Trip Advisor, etc etc (see our sidebar for all review options).  Giving our guests a voice and a platform to share their experience is good for everyone.  We want to hear your feedback so we can provide the very best accomodations in Salem.  Please be a part of the movement and let us hear from you.

We recently recieved this review from a happy guest and wanted to share (of course!)

Ron Wills, a guest from Washington state, recently emailed us his feedback and gave us a perfect 10 for his experience with our staff,  accomodations, and hotel amenities.  He went on to say: “Your facility is the finest in the Salem area and one of the best we have stayed in. Thank you for an enjoyable stay.”  Thank you Ron for your feedback and we look forward to the next time we see you!